An Interactive Customer Service Experience Like No Other

Collaborate, Collaborate, Collaborate

Engage in strategic conversations with customer care and experience executives, guaranteed to generate new ideas!

Relax, Have Fun & Make New Friends

Keep your contact list building and engines at high rev, while enjoying over a dozen unique networking events!

Celebrate Customer Service Excellence

Meet the Movers & Shakers being honored at our 2017 Customer Service Excellence Recognition Program, and benefit from their combined experiences and expertise.

Find Solutions Fast

Be sure to sign up for a Frost & Sullivan Exclusive: Solutions Wheel! Collaborate speed date style with leading solution providers and discover who will help you address your business challenges – without a hard sales pitch.

Network with 150+ foward thinking executives
Network with 200+ forward thinking executives and find out what is working for them and what’s not.
25+ interactive sessions
Get actionable ideas generated in 25+ interactive sessions with highly engaged participants and incredibly candid conversations.
35+ speakers with diverse industries
Capture the experiences of 35+ speakers with diverse industries and business disciplines.
Hear the success stories of industry vanguards, the winners of the 2017 Customer Service Excellence Recognition Program.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

%

Executive

%

Management

%

Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Call Centers
  • Contact Centers
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance
  • Sales & Marketing

Past Participants

Our Participants Say It Best

testimonial quote

“I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the conference and would reciprocate for anyone that were to contact me.”

Vice President, Enrollment & Contact Center Operations, University of Phoenix
University of Phoenix

testimonial quote

“Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.”

Vice President, Customer Service, US Cellular
US Cellular

testimonial quote

“This event provided a great venue to meet other experienced Executives in our customer experience world and allowed us the time to interact to create connections. The vendors were very low pressure and offered some great insight into the future of what customer experience will be.”

Vice President of Customer Care, Fidelity Communications
Fidelity logo

testimonial quote

“I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.”

Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

testimonial quote

“The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.”

Director, Guest Services, Choice Hotels International
Choice Hotels

testimonial quote

“Very informative, so much to take in and great networking. So much information and great topics.”

Manager, Customer Service & Social Media, eBay
eBay logo

testimonial quote

“I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.”

Director of Customer Service, King County Executive Office

testimonial quote

“The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.”

Vice President, Contact Center Operations, Woodspring Hotels
Woodspring Logo

Contact Us

Submit a request. We would love to help you! We'll respond within 24 hours. Contact Frost & Sullivan about event participation, speaking and sponsoring for the Customer Contact West Event

  • This form collects your name, email and company info so we can add you to our Customer Contact West Newsletter, which provides regular insights, news and event updates. You can unsubscribe your email at any time by updating your preferences. Please check out our privacy policy on how we protect and manage your data.

Share This