Facilitators Mike Asebrook Director, Product Marketing, Customer Service, Pega Session: Bringing the Customer Journey to Life Through the Intersection of Marketing and Service Bio is forthcoming. Neil Crane Vice President of IT and Product, Cicero Session: Using Activity Intelligence to Drive Process Improvement Bio is forthcoming. Jon Fischer Strategic Director, WFO, Aspect Session: Leveraging Analytics to Gain Critical Customer Insights Bio is forthcoming. Dan Fox Field Marketing Manager, Interactions Session: Navigating the Evolution of Customer Care Bio is forthcoming. Chad Hendren Vice President and General Manager of CX Solutions, VHT Session: A Blueprint For Omnichannel Readiness: Expert Guide to Dominate Digital Channels to Voice Bio is forthcoming. Matt Nolan Director, Product Marketing, Marketing & Advertising Technology, Pega Session: Bringing the Customer Journey to Life Through the Intersection of Marketing and Service Bio is forthcoming. Charlie Schrier Director of Marketing, SmartAction Session: Five Best Practices for Implementing Artificial Intelligence Self-Serve in the Contact Center Bio is forthcoming. Amit Shankardass Executive Vice President, Worldwide Market Engagement, Teleperformance Session: Practical Application of AI: What You Can Do Today to Move the Needle Bio is forthcoming. Wendy Shlensky Vice President, Analyst & Advisor Relations, HGS Session: The Digital Transformation Struggle: Addressing the Omnichannel Gap Bio is forthcoming.