Director, Product Marketing, Customer Service, Pega
With over 15 years of Product Marketing and Product Management experience, including most recently, senior roles at Genesys and Pega, Mike is focused on delivering innovative Customer Service applications to market. Mike’s primary interests include driving key market trends (IoT, AI, Video collaboration, UX) into useful solutions for a wide range of use cases in the Customer Service industry. Mike holds a B.A. and M.B.A from the University of Massachusetts and lives in Acton, MA.
Senior Vice President, Operations, 24-7 Intouch
As SVP of Operations, LeGrand is responsible for overseeing 24-7 Intouch’s operations, executing business strategy and ensuring operational excellence within our programs.
Director of GMS Technology & Workforce Management, TechStyle Fashion Group
Bio is forthcoming.
Vice President of IT and Product, Cicero
Mr. Crane’s experience spans nearly 25 years of technology change during which he has designed and overseen the implementation of enterprise computing systems
Chief Product & Research Officer, Tethr
Matt Dixon is Chief Product & Research Officer of the Austin-based AI and machine learning venture,
Tethr. In this capacity, he has responsibility for product strategy, product management and product
Vice President, Learning and Performance, TTEC
Lamont is a firm believer that ‘today’s learner, is tomorrow’s leader.’ That mantra, and Whitney Houston’s hit song “I Believe the Children are the Future,” inspire him to wake up each day and give 100% in everything he does.
Strategic Director, WFO, Aspect
Jon Fischer is a 20-year veteran in Sales, Sales Management and Operations. He graduated from Marquette University Business School with a degree in Finance. Prior to joining Aspect Software in 2017 his career spanned the spectrum in the Financial Services Industry as Senior Investment Consultant, Managing Director of Sales and lastly Assistant Vice President of an award-winning Customer Contact Center.
Field Marketing Manager, Interactions
Dan Fox serves as Senior Field Marketing Manager at Interactions. For the past 7 years, Dan has served in a variety of roles at Interactions including sales, business development, and marketing communications. He can be reached at email@example.com.
Vice President and General Manager of CX Solutions, VHT
Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services.
Director of Marketing, SmartAction
Charlie Schrier is the Director of Marketing for SmartAction, where he is primarily responsible for content and product marketing. He identifies market trends and competitive advantages that help leading brands
Executive Vice President, Worldwide Market Engagement, Teleperformance
In the role of Executive Vice President for Worldwide Market Engagement at Teleperformance, Amit is responsible for leading all aspects of the company’s go-to-market efforts.
Vice President, Analyst & Advisor Relations, HGS
Wendy Shlensky has been with HGS for 4+ years as VP of Public & Analyst Relations. She works with analysts & advisors to bring market insights to HGS colleagues, as well as ensure the analyst & advisor community learn about HGS capabilities.
Vice President, North Americas Solutions Consultants, Genesys
Jim Whatton is VP of Solutions Consultants is focused on improving Customer eXperience in contact center using the Genesys Contact Center platform.
National Sales Director, TruGreen
Bio is forthcoming.