Director, Product Marketing, Customer Service, Pega
With over 15 years of Product Marketing and Product Management experience, including most recently, senior roles at Genesys and Pega, Mike is focused on delivering innovative Customer Service applications to market. Mike’s primary interests include driving key market trends (IoT, AI, Video collaboration, UX) into useful solutions for a wide range of use cases in the Customer Service industry. Mike holds a B.A. and M.B.A from the University of Massachusetts and lives in Acton, MA.
President, North America, Acquire BPO
As a strategist and accomplished leader, Aleks is recognised for his ability to deliver top‐line
growth through the execution of sustainable strategies that provide bottom‐line success. With
his global perspective, Aleks is driving Acquire BPO’s success across new markets.
Senior Vice President, Operations, 24-7 Intouch
As SVP of Operations, LeGrand is responsible for overseeing 24-7 Intouch’s operations, executing business strategy and ensuring operational excellence within our programs.
Aceyus, Inc., Atlanta, GA
Jacob Britt brings a holistic perspective to understanding the customer journey, having worked for nearly 20 years with front-line customer-facing organizations, applications and technologies that deliver and create industry-leading customer experiences.
Chief Executive Officer, Cicero
Mr. Broderick is currently the Chief Executive Officer and Chief Financial Officer of the Company and is also a director.
Director of Sales, VHT
Brent Burkhard is a Sales Director of Customer Experience Solutions at VHT. In his 10+ years with VHT, Brent has lead efforts in areas of business development, channel partnerships, and outside sales. A customer experience advocate by nature, Brent has served in many customer-facing roles for over 15 years including running his own business. He has experience in the technology, banking/financial, and retail industries.
Senior Director, Product Operations, ServiceNow
I have spent my career consulting and making companies more efficient through the use of technology, people and processes. I think it all started with my father, who gave me the shortest name possible name so that I would be the first one to spell my name at school! If there was one-word people use to describe me it is efficient. I don’t carry a wallet, cash or any keys wherever I go in the world
Chief Product & Research Officer, Tethr
Matt Dixon is Chief Product & Research Officer of the Austin-based AI and machine learning venture,
Tethr. In this capacity, he has responsibility for product strategy, product management and product
Vice President, Learning and Performance, TTEC
Lamont is a firm believer that ‘today’s learner, is tomorrow’s leader.’ That mantra, and Whitney Houston’s hit song “I Believe the Children are the Future,” inspire him to wake up each day and give 100% in everything he does.
Strategic Director, WFO, Aspect
Jon Fischer is a 20-year veteran in Sales, Sales Management and Operations. He graduated from Marquette University Business School with a degree in Finance. Prior to joining Aspect Software in 2017 his career spanned the spectrum in the Financial Services Industry as Senior Investment Consultant, Managing Director of Sales and lastly Assistant Vice President of an award-winning Customer Contact Center.
Field Marketing Manager, Interactions
Dan Fox serves as Senior Field Marketing Manager at Interactions. For the past 7 years, Dan has served in a variety of roles at Interactions including sales, business development, and marketing communications. He can be reached at firstname.lastname@example.org.
Chief Product & Marketing Officer , Jacada - Tel-Aviv
Yoel Goldenberg is a Customer Experience Technology domain expert with over 20 years of experience in this space. In his current role as Jacada’s Chief Product and Marketing Officer, Yoel leads the Autonomous CX revolution.
Senior Director, Solution Architecture, Genesys
Dan has 20+ years in the Contact Center space and is focused on delivering the best CX possible. Dan has been with Genesys over 10 years and will share his insights with you on how you can leverage the latest technology and approaches to build an excellent CX solution.
Senior Director of Product Marketing, Service Cloud, Salesforce
Emily Kofsky is Senior Director of Product Marketing for Service Cloud. She focuses on B2C Marketing with a special emphasis on Retail and Consumer Packaged Goods.
Senior Solutions Consultant, Bold360, LogMeIn
Greg Presayzen is a Solution Consulting Product Lead for Bold360, a customer engagement and support solution at LogMeIn, Inc.
Director of Marketing, SmartAction
Charlie Schrier is the Director of Marketing for SmartAction, where he is primarily responsible for content and product marketing. He identifies market trends and competitive advantages that help leading brands
Executive Vice President, Worldwide Market Engagement, Teleperformance
In the role of Executive Vice President for Worldwide Market Engagement at Teleperformance, Amit is responsible for leading all aspects of the company’s go-to-market efforts.
Chief Revenue Officer, Cicero
Mr. Sherin is the Chief Revenue Officer of the company where he oversees Sales and Marketing, in addition to Operations, including Product Strategy and Development.
Enterprise Architect, Genesys
Tony is a technologist that wants to bring the best solutions to contact centers that care about customer experiences. Tony believes that all businesses can improve their customer experience with the proper application of technology.
Vice President, Analyst & Advisor Relations, HGS
Wendy Shlensky has been with HGS for 4+ years as VP of Public & Analyst Relations. She works with analysts & advisors to bring market insights to HGS colleagues, as well as ensure the analyst & advisor community learn about HGS capabilities.
General Manager, Americas, a Sitel Group company
Gordon has lived his 20+ year marketing career at the intersection of digital and consumers, working to build new and deeper brand relationships through the creative application of technology and data.
National Sales Director, TruGreen
Bio is forthcoming.