2018 Sponsors to be announced
Previous 2017 Featured Sponsors
24-7 Intouch is a global contact center outsourcing company that delivers customizable, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from multiple sources, vastly improving visibility into the customer journey. Enhanced omni-channel insight and our flexible, user-friendly reporting capabilities help businesses understand and manage their customer and agent experiences.
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based enablement platform connects companies seeking outsourced BPO solutions to a nationwide network of virtual service providers. Built to scale, Arise provides a superior solution for innovative enterprises from startups to Fortune 500.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native contact center interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience.
A leader in near-shore solutions, Atento is the largest provider of CRM BPO services in Latin America. Every day 150,000 employees connect with 500 million consumers. With centers in 13 countries, we have unique insights into our clients’ operations and consumer needs, guaranteeing the best customer experience for their clients.
LogMeIn’s customer engagement solutions give companies new ways to reach and support today’s connected customer. Their live chat, multichannel and remote support solutions, BoldChat and Rescue, provide a better overall customer experience, improve conversions, build loyalty and boost CSAT like never before.
Callzilla: Your Quality-First Contact Center, is an Award-winning BPO provider that “raises the bar” on performance resulting in a “better customer experience”. This is what separates us from others in the “cluttered” BPO space. Languages Supported include: English, Spanish & French. Channels Supported: Voice, Chat, Email, Social Media, Text.
Cicero provides desktop process automation and analytics software that help organizations isolate issues and automate employee tasks in the contact center and back office. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero software to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud.
At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.
World-class brands choose Global Response when they need more than an outsourced contact center … they need an Experience Center. Our dedicated teams deliver high-quality customer experiences via phone, chat, email and social media. Behind the people, processes and technology is … passion! Global Response. Your brand. Our passion!
HGS provides business process management (BPM) services from traditional voice contact centers to digital, back-office, and marketing solutions. With 44,200 employees in 68 worldwide locations, HGS expertise spans industries that include telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods, and the public sector.
Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.
Jacada provides solutions that simplify and improve the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions reduce operations costs, drive customer satisfaction, and provide a complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally.
NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
nVoq Incorporated is a Boulder, Colorado-based supplier of assistive technologies for enterprise contact centers. Our innovative tools platform simplifies and streamlines agent workflow, enabling immediate reductions in call handling time, higher compliance rates, improved agent satisfaction, and higher quality customer engagements.
Pipkins Inc., founded in 1983, is the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology. Pipkins forecasts and schedules more than 300,000 agents in over 700 locations across all industries worldwide. They are headquartered in St. Louis, Missouri.
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.
We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms. And, unlike most business consulting firms, we are fast, flexible, and performance-driven.
Qualfon is a business process outsourcing company and a provider of contact center services. Qualfon’s success dates back to 1995 and spans outsourcing locations across the U.S.A, Mexico, Guyana S.A., and the Philippines. With industry-leading retention rates, Qualfon’s employees stay longer-providing you high-quality services at a lower price.
Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.
SmartAction is the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.
In an era of empowered, hyperconnected customers, Sparkcentral is the only CRM platform for enterprises that unifies social, mobile, cloud and contextual data to proactively deliver personalized and engaging customer experiences. Customer service teams use our software to efficiently handle large amounts of customer inquiries in a fast and structured manner. Let’s reimagine the future of customer experience together.
SPi CRM is a pioneering leader in customer relationship management outsourcing offering voice, chat, email, and social media services. The company delivers multi-lingual solutions to leading brands covering the full customer engagement lifecycle. With nearly 11,000 employees across the United States, Australia, Nicaragua, and the Philippines, SPi CRM serves clients in diversified industries including media, telecommunications, travel and hospitality, financial services, retail, and e-commerce.
TaskUs provides the people, process, and technology that power the world’s most notable brands and disruptive companies through its customer care and back office outsourcing solutions. Our unique focus on transformational growth scales support systems and increases our partners’ bottom lines. To learn about Ridiculously Good Outsourcing options, visit TaskUs.com.
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition, digital solutions, analytics, back office and other specialized services. We are a team of 190,000 people across 311 sites in 65 countries providing support in 75 different languages.
TeleTech is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting.
Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together for all channels, interactions, applications and platforms with a single agent desktop and management simplicity. Organizations worldwide benefit from Upstream Works solutions, connecting and transforming every customer experience.
Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With industry-specific solutions and a full range of global wholesale offerings provided over the company’s secure mobility, cloud, strategic networking and advanced communications platforms, Verizon Enterprise Solutions helps open new opportunities around the world for innovation, investment, and business transformation.
VHT believes that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. VHT offers complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue opportunities.