An Interactive Customer Service Experience Like No Other

YOUR CUSTOMER IS YOUR TRUE NORTH

Every person, every process, every tool must embed the customer in its DNA. Ignore this at your peril.

YOUR WORKFORCE IS CHANGING

We are witnessing radical change in the workforce. You must be prepared to build a new vision and new strategy to engage with talent in the future.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer support.

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry
peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Network with 150+ foward thinking executives

Network with 200+ forward thinking executives and find out what is working for them and what’s not.
25+ interactive sessions

Get actionable ideas generated in 25+ interactive sessions with highly engaged participants and incredibly candid conversations.
35+ speakers with diverse industries

Capture the experiences of 35+ speakers with diverse industries and business disciplines.

Hear the success stories of industry vanguards, the winners of the 2018 CC Awards – Rewarding Excellence, Culture & Team Spirit.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Call Centers
  • Contact Centers
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance

Snapshot of Previous Event Participants

  • AARP
  • ACER America
  • ADP
  • Aetna
  • Allstate
  • Amazon
  • American Express
  • Ancestry.com
  • AT&T Services, Inc. 
  • Audible
  • Bank of America
  • Big Lots, Inc.
  • Blizzard
  • Blue Cross and Blue Shield of North Carolina
  • Breville
  • Capital One
  • Cardinal Health
  • Carnival Cruise Lines
  • CenturyLink
  • Chase
  • Cigna
  • Citigroup
  • Coca-Cola Enterprises
  • Comcast
  • CVS Caremark
  • Dell
  • Delta Airlines
  • Discover Financial Services
  • Dollar Shave Club
  • Dyson
  • Electronic Arts
  • Etsy, Inc.
  • Evernote
  • Evite 
  • Experian Consumer Services
  • EyeMed 
  • FedEx
  • Fidelity Investments
  • GoDaddy
  • Google
  • Hertz
  • HSN
  • Humana
  • Hyundai Motor America
  • InterContinental Hotels Group (IGH)
  • Intuit
  • JP Morgan Chase
  • Kaiser Permanente
  • Kohl’s
  • L.L.Bean
  • Luxottica
  • Macy’s
  • Marriott
  • MasterCard Worldwide
  • McKesson
  • Miami Heat
  • Microsoft
  • Nationwide
  • Northwestern Mutual
  • Philips Healthcare
  • Quest Diagnostics
  • Ralph Lauren
  • Royal Caribbean Cruises
  • Sacramento Kings
  • Safelite AutoGlass
  • Schneider Electric
  • Shopify
  • SiriusXM
  • Slack
  • Southwest Airlines Company
  • Staples
  • Starbucks
  • State Farm
  • SunTrust Bank
  • Symantech
  • Taco Bell
  • Target Corporation
  • TD Ameritrade
  • TechStyle
  • The Hartford
  • The Ritz Carlton Hotel Company
  • TIAA-CREF
  • Tiffany & Co
  • Time Warner Cable
  • Toyota
  • Ubisoft
  • UL EHS Sustainability
  • United Way Worldwide 
  • UnitedHealth Group
  • UPS
  • US Cellular
  • USAA
  • Vanguard
  • Victoria’s Secret Direct
  • Virgin America
  • Vitamin Shoppe Industries
  • Vitamix
  • Walgreens
  • Wal-Mart, Inc
  • Wells Fargo
  • Whataburger Restaurants LLC
  • Whole Foods Market
  • Zappos

Our Participants Say It Best

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“I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the conference and would reciprocate for anyone that were to contact me.”

Vice President, Enrollment & Contact Center Operations, University of Phoenix
University of Phoenix

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“Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.”

Vice President, Customer Service, US Cellular
US Cellular

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“This event provided a great venue to meet other experienced Executives in our customer experience world and allowed us the time to interact to create connections. The vendors were very low pressure and offered some great insight into the future of what customer experience will be.”

Vice President of Customer Care, Fidelity Communications
Fidelity logo

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“I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.”

Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

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“The conference was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.”

Director, Guest Services, Choice Hotels International
Choice Hotels

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“Very informative, so much to take in and great networking. So much information and great topics.”

Manager, Customer Service & Social Media, eBay
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“I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.”

Director of Customer Service, King County Executive Office

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“The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.”

Vice President, Contact Center Operations, Woodspring Hotels
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