Customer Contact Blog

The Ultimate Customer Experience Primer

By Nate Brown Head of Customer Experience UL EHS     This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no...

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What’s Trending in Employee Experience (EX)?

The importance of the customer experience is always top-of-mind in the contact center industry. How well are we serving the customer? Are they having an outstanding experience? But what about the employee experience (or agent experience), which is equally important....

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Nearshore Outsourcing Spotlight: Colombia

By: Outsource Consultants Image caption: Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at...

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Join the Customer Engagement Leadership Council

Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world's foremost member-driven, global business leadership network for senior-level executives in...

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