Customer Contact Blog

All I Need to Know I Learned in Real Time

By Lamont Exeter, Vice President, Learning & Performance, TTEC Digital     What do you do when you want to learn how to change your car wiper blades or say “hello” in sign language? We’d bet that you do a search on YouTube, watch a quick video, then try it yourself....

read more

2018 CC Awards Program Winners Announced

Microsoft, Mastercard and Dollar Shave among high achievers to be recognized at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Frost & Sullivan’s CC Awards Program is excited to announce world-class companies for their...

read more

Starting with Superior Customer Service

By Becky Ayotte Head of Solution Consulting, Tender Management and Project Coordination, Americas DHL     Despite all the advancements that have been made in technology to enhance customer experience, one thing remains the same – a personal touch to customer service...

read more
Share This