Customer Contact Blog

2018 CC Awards Big Kahuna Winners Announced

Microsoft, Albridge and Dollar Shave among others honored as CC Awards “Big Kahuna” winners at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange for excellence in customer experience.

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The benefits and risks of channel pivoting

Knowing where to best communicate with your customers is essential in running a successful business. But keeping up can be difficult given customers tend to move across devices and channels such as phone, email, chat, mobile apps, SMS, IVR, social media, video chat...

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Meeting expectations at the right channels

Meeting expectations at the right channels Key findings about customer expectations and preferred communication channels Customers want frictionless transactions and proactive customer care across all touchpoints. In this CX-driven era, businesses can’t be complacent...

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All I Need to Know I Learned in Real Time

By Lamont Exeter, Vice President, Learning & Performance, TTEC Digital     What do you do when you want to learn how to change your car wiper blades or say “hello” in sign language? We’d bet that you do a search on YouTube, watch a quick video, then try it yourself....

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2018 CC Awards Program Winners Announced

Microsoft, Mastercard and Dollar Shave among high achievers to be recognized at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Frost & Sullivan’s CC Awards Program is excited to announce world-class companies for their...

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Starting with Superior Customer Service

By Becky Ayotte Head of Solution Consulting, Tender Management and Project Coordination, Americas DHL     Despite all the advancements that have been made in technology to enhance customer experience, one thing remains the same – a personal touch to customer service...

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