Key Statistics affecting customer experience

Key Statistics affecting customer experience

Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
The benefits and risks of channel pivoting

The benefits and risks of channel pivoting

Knowing where to best communicate with your customers is essential in running a successful business. But keeping up can be difficult given customers tend to move across devices and channels such as phone, email, chat, mobile apps, SMS, IVR, social media, video chat...
Meeting expectations at the right channels

Meeting expectations at the right channels

Meeting expectations at the right channels Key findings about customer expectations and preferred communication channels Customers want frictionless transactions and proactive customer care across all touchpoints. In this CX-driven era, businesses can’t be complacent...

Contact Us

Contact Us

Customer Contact West
7550 IH 10 West, Suite 400
San Antonio, TX 78229-5616

Phone: +1-877-463-7678
Email: events.us@frost.com

About the Event

Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

© 2019 Customer Contact West. All Rights Reserved | Privacy Policy | GDPR Compliance Statement