Our Insightful & Visionary Speakers
Head of Global Customer Success & Services, Slack
A technology veteran, Ms. Kosmowski has spent nearly two decades holding leadership positions in the enterprise software space.
Dr Nicola Millard
Head of Customer Insight & Futures, BT Global Services Innovation Team
“Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company,
Chief Marketing Officer, Pearle Vision
Recognized as a global strategic retail and brand marketing expert, Doug Zarkin has led the transformation of Pearle Vision’s global strategic marketing, e-commerce, visual merchandising, product promotion, and store design functions. His work is currently the subject of a Harvard Business case study on brand rejuvenation.
Founder & Chief Executive Officer, Power Networking Academy, Bestselling Author 'The Attention Switch'
Itzik is the global leading authority on Networking, Personal Branding and Relationship Capital. He has transformed the lives and careers of clients and professionals worldwide, bringing more than 20 years of research and experience to the art and science of business relationship development and Attention Leadership™. His signature focus on success through authentic relationships has fueled his own rise to prominence. He was called many times one of the most “connected” individuals cross-countries.
Contact Center Director, Clark Pest Control
Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a directory assistance operator nearly 25 years ago, he has spent his career leading customer service and sales call centers in many different industries.
Senior Vice President, Customer Care, ADT
Bio is forthcoming.
Global Brand & Guest Experience Director, InterContinental Hotels Group (IGH)
Rachelle has been in the hospitality industry for the entirety of her career. Her passion is to make a difference and inspire others to do the same. Whether it be through paying it forward to her team, innovating to improve the guest’s experience, or founding a Women’s affinity group, making a difference has been the foundation of Rachelle’s career.
Senior Vice President, Sales & Service, Sacramento Kings
Bio is forthcoming.
Vice President of Customer Care, Stockpile
Senior Vice President & Director of Customer Service & Digital Banking, Dickinson Financial
Jeff Schutte is the Director of Client Care for Dickinson Financial Corporation in Kansas City. Jeff leads a diverse contact center business for the holding company which is a blend of both traditional and digital solutions supporting the consumer banking lines for each of Dickinson’s two banks. Academy Bank is a community bank operating in five states and Armed Forces Bank, operating in fifteen states, is a military bank with locations on military installations and in the surrounding communities. Together, the banks comprise more than $2 billion in assets.