Senior Manager, Business Development, Aceyus
Jacob Britt brings a holistic perspective to understanding the customer journey, having worked for nearly 20 years with front-line customer-facing organizations, applications and technologies that deliver and create industry-leading customer experiences.
Vice President, IT and Product, Cicero
Mr. Crane’s experience spans nearly 25 years of technology change during which he has designed and overseen the implementation of enterprise computing systems
Vice President, Emerging Markets, SmartAction
Dan is the Vice President of Emerging Markets at SmartAction. In this role, he leads strategic initiatives in product and market expansion. Dan has many years of experience in market development for Artificial Intelligence technologies, with a focus on conversational speech recognition and natural language. Prior to SmartAction, Dan spent 8 years at Interactions, where he served in marketing, sales, partnerships, and corporate development.
Senior Vice President, TTEC Digital
Paul Ignasinski is Senior Vice President of TTEC Digital. Specializing in the development and execution of customer-focused growth, innovation, and transformation strategies and execution on a global scale, Paul has over 20 years of experience working with large global organizations across numerous industries.
Outsource Consultants, Minneapolis
What inspires you?
My Parents, My Family, My Company, Hard Work, Entrepreneurship & Roger Federer.
Corey Kotlarz is the Founder and President of Outsource Consultants, an outsource call center referral and advisory firm. He has over 25 years of experience in the call center industry with a track record of leading companies and driving rapid growth.
Chief Technology Officer, Cars.com
Fred Lee Chief Technology Officer Fred Lee serves as chief technology officer for Cars.com. In this position, Fred manages the technical and data engineering teams and is responsible for the product, data and operational platforms.
Chief Executive Officer, Upstream Works
What Inspires You?
Campfires, guitars and improving customer experience for everyone.
Rob McDougall is the Chief Executive Officer at Upstream Works Software. Rob has been providing customer care solutions for over 25 years, creating real world, road tested solutions that meet the needs of the market, partners, and customers.
Vice President, Customer Experience, PTP
Lynn Olson is passionate about delivering great customer experiences. As Vice President of Sales and Marketing at PTP, she has built a team and a culture that puts the customer at the heart of every endeavor.
Senior Vice President, Global Business Solutions, Teleperformance
- Chosen to build new solutions for pursuing challenging new market opportunities particularly for companies being impacted and taking advantage of digital disruption