Join dozens of customer contact industry leaders on the Customer Engagement Leadership Council and benefit from invaluable opportunities to learn, network and grow your organization’s top and bottom line.

Frost & Sullivan’s Customer Engagement Leadership Council was created to help our customer contact community and event participants continue learning and networking with other customer contact executives. Comprised of managers and leaders from companies like Walmart,, Nationwide Insurance and the Mayo Clinic, the council offers content and tools to help catalyze leadership and deliver top-notch learning experiences to teams.

Here Are the Issues Council Members Believe Will Be Most Challenging In 2019:

  • Effortless Customer Experience
  • Operational Efficiency and Effectiveness
  • Customer Experience Measurement
  • Effortless Agent Experience
  • Artificial Intelligence
  • Self-Serve

Membership in the Customer Engagement Leadership Council will provide ongoing access to the knowledge, insights and strategies needed to conquer the issues above.

Throughout 2019, the Council will focus on providing webinars, expert presentations and Frost & Sullivan white papers, surveys and executive briefs to help our Members succeed. We are committed to providing our Members with tools to lead their organizations in an era of disruption and change powered by technology, evolving customer expectations and other market trends.

The power of the Council is in its Members, so we hope you join us!

To learn more, please visit the Customer Engagement Leadership Council website at or contact Brittney Gasca at or 210-247-2400

Contact Us

Contact Us

Customer Contact West
7550 IH 10 West, Suite 400
San Antonio, TX 78229-5616

Phone: +1-877-463-7678

About the Event

Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

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