Microsoft, Mastercard and Dollar Shave among high achievers to be recognized at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Frost & Sullivan’s CC Awards Program is excited to announce world-class companies for their outstanding achievement in distinct areas of customer service.  CC Awards high achievers will receive their award on Monday, October 22, 2018 at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange at the Arizona Biltmore Hotel, Phoenix Arizona. In addition, The Big Kahuna Award in each category will be announced at the CC Awards & Cocktail Bash.

The CC Awards Program is pleased to announce this year’s high achievers in six categories of customer service:

TTHE ROSIE AWARD – ARTIFICIAL INTELLIGENCE

This category recognizes companies for excellence in artificial intelligence. This includes the use of Artificial Intelligence to impact Customer Satisfaction and Customer Effort Scores.

  • Microsoft
  • SYSPRO
  • Optum
  • Mastercard
  • Welltok

THE MONEYBALL AWARD – CUSTOMER ENGAGEMENT ANALYTICS        

This category recognizes companies for excellence in leveraging analytics to deliver differentiated customer experiences, while driving improvements in operational KPIs for the organization.

  • Microsoft
  • Web.com
  • Mayo Clinic – Mayo Medical Labs
  • Mastercard
  • ABB
  • Welltok
  • SYSPRO

THE MATRIX AWARD – OMNI-CHANNEL CUSTOMER SERVICE

This category recognizes companies for excellence in Omni-Channel Customer Service strategy and implementation. This takes into account current and future customer engagement capabilities in traditional and digital channels.

  • SYSPRO
  • BNY Mellon’s Albridge
  • NorthWestern Mutual 

 

THE SELFIE AWARD – SOCIAL MEDIA CUSTOMER ENGAGEMENT 

This category recognizes companies for excellence in social media customer service. This includes internal channels; customer communities & support forums, as well as external channels such as Facebook & other social media sites.

  • Microsoft
  • Hayneedle
  • AARP

THE SPIDERMAN AWARD – WEB CUSTOMER CARE

This category recognizes companies for excellence in web customer care. This includes web self-service, chat, and integrated customer collaboration and support capabilities.

  • Web.com
  • SYSPRO
  • Dollar Shave Club

THE WORK HARD PLAY HARD AWARD – CULTURE AND TEAM SPIRIT 

We asked companies to get their creative on and submit an innovative 60- to 90-second video highlighting what makes their culture unique and their people so special. Voting starts online now and will conclude with live voting on-site at the 14th Annual Customer Contact West: Frost & Sullivan Executive MindXchange. Cast your vote today!

Companies in the running for the Work Hard Play Hard Award include:

  • HGS
  • 24-7 Intouch
  • Mastercard
  • Microsoft
  • Teleperformance
  • Erie Insurance
  • Sitel

About The CC Awards Program

The CC Awards Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of six categories:  Omni-channel Customer Experience, Artificial Intelligence, Web Customer Care, Social Media Customer Engagement, Customer Engagement Analytics and Work Hard Play Hard.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed range from customer engagement capabilities to business outcomes. Entrants are free to apply in one or more categories, provided responses are complete for each section.

Qualifying companies will then progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost & Sullivan research analysts.

High achievers will be celebrated and the top-scoring company in each category will be presented with The Big Kahuna award at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, taking place October 21-24, 208 at the Arizona Biltmore Hotel, Phoenix Arizona. For more information about the CC Awards, please go to  https://www.customercontactwest.com/2018/ccawards.

 

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

 

  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

 

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. http://www.frost.com

 

 

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